Refund and Returns Policy

Effective Date: 19 June 2021

Thank you for shopping with us at weaveowl ! Your satisfaction is our priority. Please read our Return and Refund Policy carefully to understand how we handle returns and refunds for your purchases. At Weave Owl, we are committed to delivering premium sarees that reflect the finest craftsmanship. However, if for any reason you are not satisfied with your purchase, we offer an easy return process. 

1. Eligibility for Returns

  • Customers can initiate a return within 7 days from the date of delivery, After this period, returns will no longer be accepted.
  • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
  • Items such as undergarments, custom-stitched clothing, or items on sale are not eligible for return.
  • Proof of purchase (invoice or receipt) is required for all returns.

2. How to Initiate a Return

  • To start a return, please contact us within the 7-day window.
  • Provide the order number, item details, and reason for the return.
  • Once approved, we will provide instructions for returning the item(s) to our address.

3. Return Shipping

  • Customers are responsible for the shipping costs for returning the items.
  • We recommend using a trackable shipping service to ensure safe delivery of the returned item(s).

4. Refund Process

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7–10 business days to your original payment method.
  • Shipping charges and COD fees are non-refundable.
  • Once the Item passes our quality check, your refund will be processed within 7 to 10 business days to the original payment method used for the purchase.For Cash on Delivery (COD) orders, you will need to provide your bank account details at the time of submitting your return request. The refund will then be credited directly to your bank account within the same 7 to 10 business days after the return is approved.

5. Exchanges

  • Exchanges are allowed if the requested item is in stock and of equal or lesser value.
  • Customers must initiate an exchange request within the 7-day return period.

6. Non-Returnable Items

  • The following items are not eligible for return or refund:
    • Custom-stitched or personalized item.
    • Items marked as “Final Sale.”
    • Damaged products due to improper handling or use.

7. Contact Us If you have any questions regarding this policy or need assistance with a return, feel free to contact us at:

  • Email: hello@weaveowl.com


Refund Policy

At Weave Owl, we aim to make your refund process smooth and transparent. Here’s how our refund process works once you’ve submitted a return request.

Refund Process

  • After you initiate a return and the item is picked up, it will undergo a quality check to ensure the saree meets our return conditions (unused, unaltered, with original tags, and packaging intact).
  • Once the saree passes our quality check, your refund will be processed within 7 to 10 business days to the original payment method used for the purchase.For Cash on Delivery (COD) orders, you will need to provide your bank account details at the time of submitting your return request. The refund will then be credited directly to your bank account within the same 7 to 10 business days after the return is approved.

Important Notes

If you opted for self-shipping due to unavailability of pick-up service in your area, we will reimburse your shipping costs in the form of store credits, once you share a scanned copy of the courier receipt and the product passes the quality check. 

Refunds will only be processed once the item has successfully passed our quality inspection. If the saree does not meet our return criteria, it will be returned to you, and a refund will not be issued.